Shipping policy
1. Delivery Estimates: Orders are typically processed within 3-5 business days after payment has been verified.
2. Shipping Rates:
Shipping rates are free under a certain amount::
- Portugal above 100 euros
- Europe above 150 euros
- UK above 250 euros
- Rest of the world above 300 euros
3. Contact Information: If you have any further questions about our shipping policy, please contact us at info@marshmellowfabrics.com
Returns and Exchanges Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or exchange, please access our Returns & Exchanges Portal available on the footer.
If you need to return, the cost of returning it is the customer’s responsibility.
If an exchange is needed, we’ll send you a return shipping label, as well as instructions on how and where to send your package, free of charge.
You can always contact us for any return question at info@marshmellowfabrics.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@marshmellowfabrics.com.